Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Stuart
Initial Email Subject: Update program
Support Case Month: September 2012

I am trying to update my AllTheWebMenus 5 PRO, but for the first time ever Trend Micro is stopping and deleting the downloaded program before it can install. Is there anyway that the update could have been hacked and corrupted? Or is it a case of Trend being to cautious? Should I just close Trend until installed. This has never been a problem before.

Thanks, Stuart

Reply From: Likno Customer Support

Dear Stuart,

If you downloaded the update from our site, then this is definitely a false-positive.

We test our installers with several antivirus applications before uploading them to our servers and we even submit them to some antivirus companies (such as Symantec) for further validation.

Although this is pretty rare, we did have cases in the past were some antivirus products mistakenly produced an alert for our products, usually due to the anti-crack protection that we use and they confuse with malicious code.

You can also see the scan of our latest update with VirusTotal which scans with the most popular antivirus engines:

https://www.virustotal.com/file/03f16982d13560cc1b2f349017998db3a5d221ff8c4ccd77807db45b56b6e560
/analysis/

The solution for this is to add AllWebMenus to the white-list of Trend Micro, or temporarily disable it during the AllWebMenus installation.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Stuart

Thanks

I disabled Trend to install it.  I think it is something in the new Trend 2013 version.
Anyway, it is now installed.

Thanks
Stuart

Reply From: Likno Customer Support

Dear Stuart,

Thank you for your feedback. We will contact “Trend Micro” to see if this can be corrected on their side by adding a rule in their database.

Let me know if you run into any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Problem with menu not appearing properly
Support Case Month: April 2012

The problem browser is chrome and the two relevant pages are http://www.rounderslounge.com/casino/games/baccarat.php and http://www.rounderslounge.com/casino/games/blackjack.php

If you go to the baccarat page you'll notice that the menu disappears behind the flash object, but on the blackjack page it works as expected. I've looked at the code and can see no real difference between the two pages, except of course for what the flash object is calling up.

Can someone find a solution for this or point me in the right direction so I can fix it myself?

Thanks

Related URL: http://www.rounderslounge.com/casino/games/baccarat.php



Reply From:
Likno Customer Support

Hello,

This is because the “blackjack” page has the “wmode” parameter in the <embed> tag of the flash object, while the ”baccarat” page does not have it.

wmode parameter embed tag

For detailed info regarding flash objects, please read the application help:

z-index and flash object settings

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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