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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Mary
Initial Email Subject: New computer, cannot access menu build from previous computer
Support Case Month: March 2013

Hello,

I am using AllWebMenus on a website. I just started using a new computer, have downloaded the newest buld for AllWebMenus on this computer.. i copied all the website files for the website onto the  new computer.. I am unable to access the AllWebMenus menu currently used on the page.. I have tried ftp'ing the menu from the online site to my local drive to no avail... what am i missing? 

Thanks for your continued support.. you guys are great! 

Mary

Reply From: Likno Customer Support

You do not need to download the compiled files from online, you actually need to find the .awm project that is on your PC and open the menu in AllWebMenus, then re-compile the menu for the new website.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Lawrence
Initial Email Subject: Internet Explorer 10 Issue
Support Case Month: December 2012

There is a compatibility problem with Internet Explorer Version 10. I have version 10.0.9200.16384 and I am using Windows 8 64bit version.

This is how I see the menu in IE 10:

http://www.definingelegance.com/test/explorer-problem.jpg

The menu has become crunched. Please examine my site in an older or different browser.

Please fix this issue and advise me.

Thank you,
Lawrence

Reply From: Likno Customer Support

Hello Lawrence,

We just uploaded a new minor version online with some fixes, please re-download from here, install it and recompile your menu:

http://www.likno.com/download.html

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Lawrence

Hi,
It works! Thank you for the quick response.
Lawrence

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Sami
Initial Email Subject: re compiling
Support Case Month: October 2012

I found everything else from my last email. There is a problem I have with the re-compiling to my website. It doesn't show up every time I re-compile. I have deleted all the awm files. menu.js, awm data, and the rest.

Please advise

Sami

Reply From: Likno Customer Support

Dear Sami,

When you recompile, you just need to upload the “menu.js” and “awmdata” folder. The “awm” file is the project file that you need in order to change the menu, but it is not used online.

Keep in mind that in order to see the changes, after you upload the files you should delete your browser’s cache files and refresh the page.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Knowledge Base support case for Likno Web Tabs Builder, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: Web Tabs

Initial Email From: Bill

Reply From: Likno Customer Support