Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.
Initial Email From: Margie
Initial Email Subject: Drop Down Menu Presentation
Support Case Month: September 2012
Hi...
You have helped me setting up this navigation and all seemed to fine in test mode. I have taken the site live tonight and there is a slight glitch.
The First dropdown menu on the left (homepage is the Who We Are link) is supposed to be open as soon as you arrive on the page. However it appears that you have to click on the menu header to get it to show. Then it does stay open like it should ... except if I bring my curser above it near the top of the page???
Can you help me with this? The other two dropdowns seem to be performing well.
Thanks so much!
Margie
Reply From: Likno Customer Support
Dear Margie,
I see two distinct problems:
1) The menu will automatically open and highlight the submenu that corresponds to the link URL. The link for the first item is “http://www.cosgrovecomputer.com/Default.htm” and it indeed opens the first submenu. The URL “http://www.cosgrovecomputer.com/” however does not exist in any of the menu links, hence no submenu opens.
The only way to fix this would be to setup an automatic redirect on your server from “http://www.cosgrovecomputer.com/” to “http://www.cosgrovecomputer.com/Default.htm” so that the URL in the address bar always corresponds to the menu item.
2) Another problem I noticed is that this page is huge. The problem in this case is that it sometimes takes too long to open, and your table cells start off in different positions. Check out two screenshots I was able to take:
This is only visible the first time someone visits your page, or if one deliberately clears all the cache files and performs continuous page refreshes. Still, this can cause the submenu to stay open in the wrong position.
I am not sure if there is anything that can be done regarding this issue. Maybe it would be fixed if you used “mountain_top_new5.jpg” for the Positioning. In this case you should attach the top-left side of the menu to the bottom-left side of the image:
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
Hi ..
Thanks for the quick reply.
The servers this client uses does not have index.htm as the home page.
They use Default.htm I have never seen this, Have you?
Question: If I change the link to just Default.htm, do you think that the drop down will open?
Thanks,
m
Reply From: Likno Customer Support
This will not change anything. The problem is that you have two different URLs on your browser’s address bar.
The only solution is to create a server-redirect. Do you know if this is an “Apache” server (most common)? If it is, then you need to do this in the “.htaccess” server file.
I understand that you may not be familiar with server settings, so maybe you need to ask the hosting guys to sort this out for you.
What you want as an end result, is that when a user types “www.cosgrovecomputer.com” on the address bar (or goes to that URL through a link or any other way), he should be re-directed to “http://www.cosgrovecomputer.com/Default.htm”.
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
Hi .
One more question on this. Sorry for the delay!!
Would I have the same problem if it was an index.htm file??
Thanks :-)
margie
Reply From: Likno Customer Support
Yes, it would make no difference. The problem is that your link shows “www.mysite.com/mypage” while the browser URL shows “www.mysite.com”. Hence it does not highlight the menu item.
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
Thanks.
margie
Reply From: Likno Customer Support
Dear Margie,
I just thought of another solution. You can add some code into the homepage to explicitly specify which menu item will be highlighted.
This can work in conjunction with the automatic highlight for all the other pages.
To do this, you need to go to the homepage (and *only* the homepage), and add the following code *before* the Linking Code:
<script type="text/javascript">var awmShowItem=["menu2,9 "];</script>
Note: after checking your menu today, I noticed that you customized the “Who We Are” item so that its “mouseover” style is the same as its “normal” style. Why was this? This way you will never see it highlighted! (is this why you did it?)
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
Just being cautious where I place the code. Is this right?
<!-- ******** BEGIN ALLWEBMENUS CODE FOR menu2 ******** -->
<script type="text/javascript">var awmShowItem=["menu2,9 "];</script>
<script type="text/javascript">var MenuLinkedBy="AllWebMenus [4]",awmMenuName="menu2",awmBN="884";</script><script charset="UTF-8" src="menu2.js" type="text/javascript"></script><script type="text/javascript">awmBuildMenu();</script>
<!-- ******** END ALLWEBMENUS CODE FOR menu2 ******** -->
Reply From: Likno Customer Support
Yes this looks just fine!
If this works, then there is no need to contact the hosting guys. 
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
🙁 no. Not working here. You try it. Am hoping my cache is full.
m
Reply From: Likno Customer Support
I noticed in the code that you have an extra space:
var awmShowItem=["menu2,9 "]
Can you please remove this? Also, I noticed that you still do not have a mouse-over bold for the “Who we are” item (while all others do have it). Hence, even if the highlight works you will not see the item in bold.
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support
I see that you corrected the extra space. Can you please also correct the bold issue so that I can check?
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
Hi ...
Still going back and forth with the hosting guys ...
Got a final fix and now they can't get me into the control panel.
Have you ever heard of them .. planetsmb.net ???
Anyway.. .don't know if there is still a way to make your code work.
Hope you got my message that all was bolded. It looked like a highlight was occuring because I was changing the color of each link from a gray to a black. That was how their old site was.
Let me know if you have any further input.
Thanks again for all your help. It is most appreciated!
margie
Reply From: Likno Customer Support
Dear Margie,
It seems I missed a detail in my instructions. Instead of:
var awmShowItem=["menu2,9"]
please try using:
var awmShowItem=["menu2,it9"]
I just tested this locally and it seems to work fine (finally!).
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
Hi..
Well..... simultaneously to updating your code the web hosting people went in and did the forwarding. I still do not have access to the control panel they worked with so cannot undo.
Question ... should I still keep your new code on the page?
It all seems to working fine in IE and firefox. Pops right in at the top. Slow to load in Chrome. Sometimes the menu pops in at the top and sometimes it crawls up from below. Refresh fixes it right up.
🙂 margie
Reply From: Likno Customer Support
Dear Margie,
The code will not do anything bad or slow down the page. It can only do good or nothing at all.
I guess you should keep it just in case, or even as a reference in case you need to do this again for another page in the future.
Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Margie
YOU ARE WONDERFUL!!!!!!!
It works!! YAY!!!!!!!!
Thank you. Have a wonderful day.
margie
