Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: WordPress

Initial Email From: Clive

Hi Kostas,

I am trying to use the WordPress widget area for the menu.  In your software I've set the menu to be relative to element, as per the directions on the site. Plugins are activated as required. 

My confusion is over the names of the various files and menus.  When I compile the menu it gives  the zip file the name awmmenu.zip.   When I try to import from your wordpress plugin, it says that the name is incorrect and should be awmmenu1.zip.  Changing the name to this does allow an import but it does not work. 

The way that I've managed to get it to work is to manually unzip the files and place the in the directory and call the folder "menu".  In the wordpress plug-in, I've called the menu "menu" and the menu from the site is called "newmenu"

Sorry, sounds confusing, but really all I'm asking is what is the relationship between:

- the name of the original wordpress menu

- The name given to the plug-in menu

- The name of the exported zip file.

ie which of these needs to be the same, and am I missing something?  Do I have to give the original menu in Allwebmenus the same or different name.

Best regards,

Clive

Reply From: Likno Customer Support

Dear Clive,

The thing you need to make sure is that the name in the WordPress admin matches the “Compiled menu name” in the AllWebMenus Project Properties:

wordpress menu name

custom compiled menu name

You can change either one to match the other. If these two are set correct, then the generated zip files and everything else will also be correct.

This is also described in the WordPress admin, but it is not that hard to miss it…

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: April 2012
Initial Email Subject: Menu not displaying when I view web pages

Initial Email From: Julia

Hello,

I've used AWM for years without incident at home. I just installed AWM pro today on my work computer, but for some strange reason, I cannot get any menus to work. They preview fine while building them, but after compiling and attaching to my web pages, they don't work.

I designed my pages using dreamweaver CS5. I confirmed all my awm files are in the proper place - including the .js, and the awmdata folder.
The following code also appears in the body tag:

<!-- DO NOT MOVE! The following AllWebMenus linking code section must always be placed right AFTER the BODY tag-->
<!-- ******** BEGIN ALLWEBMENUS CODE FOR menu_side ******** -->

<script type=\"text/javascript\">var MenuLinkedBy=\"AllWebMenus [4]\",awmMenuName=\"menu_side\",awmBN=\"888\";</script><script charset=\"UTF-8\" src=\"menu_side.js\" type=\"text/javascript\"></script><script type=\"text/javascript\">awmBuildMenu();</script>

<!-- ******** END ALLWEBMENUS CODE FOR menu_side ******** -->

I tried to view it in ie8 and google chrome 18.0.1025.151 m.
Any idea why it's not working? I tried to compile & link several of your menu samples and none are displaying for some strange reason.

Thanks!

Reply From: Likno Customer Support

Hello Julia,

Did you link the menu to your pages after you compiled? Did you also upload the linked pages?

I am asking because I checked the URL you sent me and I did not see any AllWebMenus code there.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

Reply From: Julia

Hi,

Thanks for getting back to me. Actually, I included that URL only because your form required I enter one. I’m actually working offline on my laptop. All files are there… so I’m perplexed as to why it’s not working. I have zipped my site for you to see.

Let me know if you can offer any insight.

Best,

Julia

Reply From: Likno Customer Support

Dear Julia,

It seems that you set your menu to be positioned “Relative to Element”, but you did not add the appropriate Element Anchor ID to your page.

Please try adding the following to wherever the menu should appear in your page:

id="awmAnchor-menu_side"

For example, you can change the following line:

<td width="11" height="16" valign="bottom"><img src="images/corner_right_top.png" width="11" height="16" alt="shadow" /></td>

Into this:

<td id="awmAnchor-menu_side" width="11" height="16" valign="bottom"><img src="images/corner_right_top.png" width="11" height="16" alt="shadow" /></td>

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: April 2012
Initial Email Subject: Menu placement

Initial Email From: Jim

Hello,

I need help on placing a menu relative to an element.

I have been unable to place my menu relative to an image so thought I could place it in the same spot using the relative to an element procedure but I am unclear where to place it in the code. I am using Expression Web 4 with one of their preformatted website's. I cannot figure out where to place the text, "awmAnchor-menu" inside the Master DWT page. The site is using CSS. Do I place the proper "awmAnchor-menu" in the Master DWT page or somewhere in the CSS files. Does all this make sense?

I am trying to place the menu at the top of the Blue stripe on the left side of our Website.

Thanks,
Jim

Reply From: Likno Customer Support

Dear Jim,

Instead of changing your page, I suggest that you change your Positioning! I see that your page already has an ID for this blue area, specifically it is called “masthead”:

 <div id="masthead">
   <h1 class="style1"><span class="style2">Wetherill</span></h1>
  <h3 class="style3">A History of Discovery &nbsp;</h3>
 </div>

So you should go in your AllWebMenus project and use the following settings:

relative menu position

Best Regards,

Kostas

Likno Customer Support

www.likno.com

Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: Menu displaying on ipad

Initial Email From: Harvey

Hello,

I am experiencing this issue: I have created a new menu in a new site.

The menu looks fine in IE9 and Mozilla Firefox and even Google Chrome but on an ipad  (Safari) the font is different and the positioning is not centered.

Wonder what causes this issue?

Regards

Harvey

Reply From: Likno Customer Support

Dear Harvey,

Different browsers may show some fonts (especially the fancy ones) differently, sometimes even changing their size. This is due to the way each browser renders the font, and also depends on which font-related features you have enabled (such as the “cleantype” or anti-alias features that some browsers have to present the fonts in a more readable manner).

This however is not related to the menu and the same issue will present with simple in-page text using the same font. I am afraid that there is nothing we can do on our side regarding this. The only 100% safe solution to make sure that the fonts look identical to the pixel is to use images instead.

Still, you could change your menu Positioning to accommodate for this font change. I see that you have positioned your menu “Relative to Element” using the id “masthead”. However (If I am not mistaken) you are using the X offset to horizontally center the menu. Did you try using something like the following?

clip_image002

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

Reply From: Harvey

Menu now is positioned correctly on all browsers.

Thanks

Harvey

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: WordPress

Initial Email From: Clive

Hi, I've just installed your software and am having trouble getting it to work with WordPress.  I'm using the standard twentyelen theme and trying to place the menu (one of your examples, and imported the menu from wordpress) on the left hand sidebar in a widget.  I've followed the instructions (I think) but the menu does not appear.  Are there any simple guides or common mistakes that I could be making?  Any videos?

Thanks,

Clive

Reply From: Likno Customer Support

Dear Clive,

I am afraid that we do not have a video specific to the WordPress integration.

The main things to check are:

1) That you activated all the plugins/components that you uploaded (a menu could have both a plugin and component if it is positioned “relative to element”)

2) That your positioning is correctly set and that you have the positioning anchor in the page (if you used “relative to element”).

If you cannot find the problem, please send me the URL so that I can check what you have done.

Regards,
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider) or design for your websites!

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