Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Question
Support Case Month: May 2012

How do I center the menu on the web page?

Related URL: http://www.eastpointha.org/home.cfm

Reply From: Likno Customer Support

Hello,

If your website is always centered you could use this option:

menu position relative to window

OR:

menu position relative to element

OR:

menu position relative to image

You have plenty of options to choose from, the "Window" being the easiest one.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Thank you, It worked!

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Virginia
Initial Email Subject: AW Menus 5.3 build 896 Browser-specific problem
Support Case Month: September 2012

I just noticed that the top horizontal menu in my client site is no longer lining up properly for Safari. (The alignment was fine originally, years ago, but I don't know which update stopped keeping good alignment for Safari.)

When I use the Browser-specific option to change the Y-axis alignment  values, nothing happens to the menu alignment when I look at the menu in Safari. I can set the Y axis +100 pixels, or -10 pixels, and nothing happens.

The other browsers and their adjustments are fine.

Thanks,

Virginia

Reply From: Likno Customer Support

Dear Virginia,

I noticed that your menu is compiled with build 892 but the library files are from version 888. Can you please correct this and let me know so that I can have another look?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Virginia

Dear Kostas,
Good point.
I've uploaded the latest awm-Data directory, and I've tried editing the menu position for Safari again.
Still, the menu doesn't move in Safari whether I enter Y=-20 or Y=50.
And now the menu is not moving in Opera when I switch from Y=10 to Y=25.
Chrome, IE and Firefox are fine.
Thank you,
Virginia

Reply From: Likno Customer Support

Dear Virginia,

I do not recommend using the Browser-Specific offsets to achieve the correct positioning. This is a pretty old and outdates feature that should never be required if your Positioning settings are correct.

Please try removing ALL the browser-specific settings and changing your positioning to “Relative to Element” (“top-left” with 0 offsets).

Then go to your page and replace this:

<tr>
   <td align="left" bgcolor="#996699">
        <img src="
images/spc.gif" width="1" height="25" border="0" align="left">

        <style>
              .awmAnchor {position:relative}
        </style>

        <span id='awmAnchor-purplehorizontal' class='awmAnchor'>
        </span>
   </td>
</tr>

With this:

<tr>
   <td id='awmAnchor-purplehorizontal' align="left" bgcolor="#996699">
        <img src="
images/spc.gif" width="1" height="25" border="0" align="left">
   </td>
</tr>

This should fix the positioning in ALL browsers without the need for any browser-specific offsets.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Virginia

Dear Kostas,
I appreciate your help, but that didn't work. Since it's a large site, I've testing only on the first page of the site on my computer.

menu position relative to an element settings

With those settings and copying/pasting the exact table row edit you made, the menu looks good in Firefox, Opera, and Chrome.
Only Firefox and Opera look good with the original settings on the left. For Chrome, I had to do browser-specific.
The menu has completely disappeared in IE, and in Safari, it's sitting about 20 pixels above where it should be. Changing the safari browser-specific settings makes no difference.
What do you think is going on?
I'm sending you the zipped up index.html page and AWM directory.
Thank you for working with me on this. I've loved using All Web Menus for years!!
Regards,
Virginia

Reply From: Likno Customer Support

Hello again,

I checked your menu project and it seems that you have added browser-specific offsets both in the interface and in the advanced scripting!

menu relative to image

advanced scripting browser specific offsets

What you need to do for pixel-perfect positioning in all browsers is:

1) Remove ALL the browser-specific offsets shown above

2) Change your Positioning property to the following:

menu relative to element

3) In your page change this code:

<tr>
   <td align="left" bgcolor="#996699">
       <img src="
images/spc.gif" width="1" height="25" border="0" align="left">

       <style>
            .awmAnchor {position:relative}
       </style>

       <span id='awmAnchor-purplehorizontal' class='awmAnchor'>
       </span> 
   </td>
</tr>

With this:

<tr>
   <td id='awmAnchor-purplehorizontal' align="left" bgcolor="#996699">
        <img src="
images/spc.gif" width="1" height="25" border="0" align="left">
   </td>
</tr>

I tested the above and it works in every browser.

Note! I recall you said something about the menu not appearing in IE. If this occurs it means you did not correctly replace the HTML code and specifically that you did not remove the <span> so you ended up with two elements with the same ID (this is an error for IE).

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Virginia

Hello Kostas!
Thank you so much. I've been using AWM on this site since 2005, and I had completely forgotten the scripting I used way back then.
You have been wonderfully helpful. After removing the scripting, I updated the rest of the browser-specific settings, and the test page now looks good in all browsers. Later today I'll update all of the pages in the site.
Thank you!
I've always been very happy with AWM as a tool for building any menus I need. And your service is wonderful. Feel free to quote me as a testimonial.
Regards,
Virginia

Reply From: Likno Customer Support

Thank you Virginia for your encouraging feedback.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Ruth
Initial Email Subject: inking to element in Microsoft Expression
Support Case Month: September 2012

I cannot get my menu to attach to a table.  It just doesn't show up.  What I have on the web page is the menu attached relative to window, so it doesn't always appear in the same place in different browsers.

Reply From: Likno Customer Support

Hello,

I see that your positioning code is not for a table but for a <span> in an <a> tag.

Please replace this:

    <tr>
     <p class="style98">
        <span id='awmAnchor-nms_menu'>&nbsp;</span>
     </p>
 
</tr>

With this:

   <tr>
         <td id='awmAnchor-nms_menu'>&nbsp;</td>
   </tr>

Also I noticed that you have set a “browser-specific offset” for IE. Please remove this in order for the menu to appear in the same place in all browsers.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruth

As you can tell, I'm not very good at this and just learning.  Should I have the positioning linked to the window or an element, because now I don't get a menu at all.  I have not copied it over to the server yet.

Ruth

Reply From: Likno Customer Support

Dear Ruth,

The positioning should be set to “Relative to Element”.

Did you correctly replace the HTML code in your page?

Can you please send me:

1) The project file (use the menu “File -> Export -> To zip”)

export menu project

2) The HTML page so that I can see the code you entered.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruth

The menu shows up fine in Internet Explorer, but when I go to other browsers, it's in the middle of the heading. 

Thanks so much for your help and patience with me.

Ruth

Reply From: Likno Customer Support

Dear Ruth,

Are you talking about the online page or the local one?

If you are talking about the local page, then you’ll have to send this to me also (as I asked in my previous email) in order to see what’s wrong.

The online page on the other hand, does not display a menu at  all now (in any browser)! Did you change something else?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Ruth

This is the link to our web page from yesterday that I had already sent you just so the menu would be back on the page.  This menu does not appear in the same place on different browsers.  So far, it only appears in Internet Explorer.  I would like to continue using this program, but if I don't find out what I'm doing wrong we won't be renewing at the end of this year.  Again I apologize for being a beginner with this program.

Reply From: Likno Customer Support

Dear Ruth,

I checked your page again, and I see that the old menu is back, which is visible by all browsers but the positioning is different in IE due to the “Browser-Specific Offsets” you have for IE.

Since the Element Positioning confuses you, maybe you should keep your current settings, but try removing the “Browser-Specific Offsets” and instead fine-tune the positioning through the standard offsets (x,y) that appear in the Positioning form.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Menu refuses to show on compilation in browser
Support Case Month: May 2012

Upon compiling, the menu does not appear at all on a simple page, which has only the text, "This is my new menu", and the menu it's self, on the local drive preview button. Some java script will not run on a local machine, for some reason, and it doesn't appear from the website either. 
All files and directories are in  public_html/awmdata
On the local machine, the files are in c:/web/ and c:/web/awmdata
What could I possibly be doing wrong? 

Related URL: http://www.the-reestablishment-church.org/menu2.html

Reply From: Likno Customer Support

Hello,

I believe that the problem is in the Positioning. If you chose to use “Relative to Element” then you need to have a positioning element in your page, or the menu will not show at all.

Please try adding the following code in your page:

<div id="awmAnchor-menu">&nbsp;</div>

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno WebTooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Al
Initial Email Subject: Tool tip works in IE9, but not Firefox 12.0 or Chrome
Support Case Month: June 2012

Tool tip is on code line 153.
Hovering over the image causes the tip to show only in IE.
Works fine on IE9, but will not work with Firefox 12.0 or Chrome...on THIS page.  Tested on another page of the same site and it DID work with Chrome (did not test with IE or FireFox.
Related URL: http://www.photocutouts.com/index.htm

Reply From: Likno Customer Support

Hello,
I checked your site and noticed that you have a tooltip project attached with three tooltips, but I only found a reference for one of them (Tooltip_1) in your page.
In my tests, this tooltip did not show up in any browser! I was not able to find the cause of this problem by looking at your compiled files. Can you please export and send me the Tooltip Project so that I can have a look?

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Al

Hi Kostas,  That's really weird it won't work for you, but works for me on some browsers.
Attached is my file.
Tool tip #1 (NEW! image - code line 153 on http://www.photocutouts.com/index.htm works on some browsers
Tool tip #2 (PayPal logo - code line 131) on http://www.photocutouts.com/acrylic-cutouts.htm was a test and I don't recall if I expect it to work at this time but it did work at one point - don't recall which browsers.
Tool tip #3 (Red Order Help Button - code line 166) works fine on http://www.photocutouts.com/acrylic-cutouts.htm
Thanks for your help!
Al

Reply From: Likno Customer Support

Dear Al,
I was able to find the problem. It seems that you have set your tooltips to appear relative to a specific page element (NOT the trigger element) and that this element does not exist in your page:
tooltip relative to element
Please return this again to either “its Trigger Element” or “the Mouse” in order to fix the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Al

I thought you were on to it, Kostas, but I made the change, compiled, uploaded, and refreshed browsers, but it still only works in IE9...on the index.htm page.
firefox versionchrome version
Newest file attached.
Al

Reply From: Likno Customer Support

Dear Al,
Are you sure? I just tested your page (acrylic-cutouts.htm) and I see the tooltip in the red button working for all browsers!
Did you make sure that you deleted your browser’s cache files? Maybe you are still viewing the old files.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Al

Hi Kostas,
I downloaded and installed the latest modal and tool tip updates
I opened tool tips and compiled the project
I uploaded the likno-scripts folder
I cleared all history from Chrome, Firefox, and IE9
Tool tip #1 works only in IE9
Tool tip #3 has always worked without fail in all 3 browsers
Attached is the latest export.
Thanks!
Al

Reply From: Likno Customer Support

Dear Al,
Did you recompile your Modal project too? I specifically asked you to download both because they could be interfering with each other.
If not, please try this now and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Al

After compiling the modal project everything started working.  However, I am now trying to add a tool tip to http://www.photocutouts.com/acrylic-popouts.htm (The red order help button)
but it will not open for me.  I have probably done something wrong, but I sure can't find it.  It fails in Chrome and IE9, didn't try in Firefox.
Attached is the latest export file.
Thanks!
Al

Reply From: Likno Customer Support

Dear Al,

I checked your page, and it seems that you forgot to add the Linking Code!

Please link the tooltip project to the page and see if this corrects the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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