Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Bill
Initial Email Subject: Testing my new server
Support Case Month: June 2012

I am testing my new environment.  I noticed the modal windows are not opening on top but within a window.  Is there a reason why?

link to a modal window

It opens inside:

modal window opens in an overlay window

At my original site it look like:

proper opening of the modal window

Bill

Reply From: Likno Customer Support

Dear Bill,

The modal library will always try to break out of frames and cover the whole page. However this is not always possible due to security restrictions of each browser.

My guess is that the pages you are loading are not all from the same domain (e.g. your page is on “50.63.158.20” but the page you call in the tab is coming from “foxmls”).

If this is the case, then it would be a “security breach” for the browser to allow the modal to alter the parent page in any way (e.g. cover it with the overlay).

Please make sure that all the pages are coming from the exact same domain.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Akash
Initial Email Subject: help/question for keyboard access to menus
Support Case Month: August 2012

Hello Support Team,

We are using AllWebMenu Pro 5.3 to create our application’s menus and have one question about it

We want the menus to be accessible with mouse AS WELL AS keyboard

Are there any keyboard shortcuts to access the menu with keyboard or a way we can provide in the menus generated with allwebmenus

So the user can use keyboard to access and use menus as well as submenu with keyboard

Our application uses frames and the menus are in the top frame

Thank you,

Akash

Reply From: Likno Customer Support

Dear Akash,

The keyboard shortcut to cycle through the page menus is “Ctrl+F12”. The navigation is performed with the arrow keys.

It is possible that the focus will have to be in the top frame in order for this to work. If this does not work, please send me the URL so that I can test it myself.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Akash

Hello Kostas,

We tried “ctrl+F12”  but did not worked

This is the link and login details for you, so you can test it.

Thanks

Akash

Reply From: Likno Customer Support

Dear Akash,

I tried viewing your menu, but the system you have does not let me…

Specifically, when I try to view only the frame that holds the menu it seems that I get redirected to some other page which is broken.

Also when I try to guess the menu path (using the source code info) I always get a “page not found”, for all the URLs I tried:

{URL REMOVED}

Where is the menu actually uploaded?

What I mostly wanted to check is the version of the menu you are using. If it is old it may not support keyboard navigation at all, as this is a relatively recent feature.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Akash

Hello Kostas,

Thank you for the quick response

Below is the link to get the menu ‘s java script

{URL REMOVED}

as I remember we deployed these menus using version 5.3

I don’t think you will be able to just load the top frame separately, the whole page has to be viewed with frames

Do let me know if you need any more information to help with this

Thanks

Akash

Reply From: Likno Customer Support

Indeed, the version you have does not support Keyboard Navigation. You are using build 870 and this feature was added in build 880.

According to your license you can get up to build 892 for free, so I suggest that you do this and recompile your menus.

(you can get this from your User Area account)

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Akash

Hello Kostas,

Thank you for the quick help

We will recompile with the latest build and try it.

Will update you about the output

Thank you once again

Akash

Reply From: Akash

Hello Kostas,

We downloaded and installed build 892

And compiled menu in new version (menu_worker.js)

But still we are not able to use the keyboard shortcut

we did make sure the focus was on that frame the menu is in and  tried to use with

both the shortcut keys “ctrl+F12” as you said and as well shift “shift+F12” as in help file and menu options

but it did not work

we have updated that menu on the link we provided earlier

We will appreciate if we can figure this issue out

Thank you for your support

Akash

Reply From: Likno Customer Support

Dear Akash,

I am afraid I have bad news.

I discussed this issue with our main developer and he told me that the keyboard navigation was never supported for cross-frame environments due to JavaScript security restrictions.

Sorry about this!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Akash

Hello Kostas,

Thank you for your help and letting us know about it

Thanks

Akash

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