Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Paolo
Initial Email Subject: modal builder 
Support Case Month: November 2012

Dear Kostas,

Hope you are doing fine.

I have a question about modal builder. For an application I am making I need to show a modal while a form is submitted and files are uploading (modal for wait text) and then it should automatically close when the save is done. How do I do that? I mean is there any specific parameter I have to use??

Many thanks in advance,
Paolo

Reply From: Likno Customer Support

Dear Paolo,

You can do this through using the Modal API.

You can open the modal at any time calling it by name (as a JavaScript function), for example:

Modal_Window_1();

And you can close it by calling the project compile name, for example:

likno_modal_project.close();

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Paolo

Dear Kostas,

Many thanks for your suggestions, it seems working fine.

Paolo

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December 3rd, 2012LWSC: Cannot save the project

Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Woodie
Initial Email Subject: Software will not save
Support Case Month: October 2012

Your software (WebScrollerBuilder) hangs up when I try to save. I use AllWebMenus and WebModalBuilder just fine. I have gone through the exact download procedures through your user area and activated but I cannot start a project because I cannot save the template to start the project. Please advise.

Related URL: http://www.nlbnetwork.com

Reply From: Likno Customer Support

Hello Woodie,

This is really strange and need to look at it ASAP, as we do not experience any software crashes.

Maybe it is something with the project. Does it hang up with ANY save you are trying to make? What about the "Export" functionality. Does it work?

export scroller project

If you have a previous save of this project or you can export it, can you send it to us to have a look?

Thank you and sorry for the inconvenience.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Woodie

The export feature worked fine.  Then when I open the exported project from the zip file the same thing happens.  It hangs up with white screen and says not responding.  I let it sit for several minutes.  Nothing but white screen and not responding in the menu bar.  Your other two programs work fine.  Not sure what the problem is.  See the screen shot.  I have plenty of memory and i7 processor so it is not a processor / memory problem.  You can see from the website below your other products have incorporated flawlessly.  I am very pleased with your products and the menus and pop up boxes where the main two products I needed and they are awesome.  I would like to add a scrolling ticker for our college commitments but I can post static if we cannot get this to work. 

www.nlbnetwork.com

Woodie

white screen

Reply From: Likno Customer Support

Hello again,

We did several tests with the project you sent us but we did not get any errors. It seems that this is something specific to your installation.

We will most likely have to send you a “debug” version of the application in order to find out exactly where the crash occurs. Before we do this however, can you please send us some more information?

Specifically, we need the registry entries for the application. To get these, please go to windows
“start->run”, type “regedit” and hit Enter.

Then look for the following key on the left-hand-side tree:

HKEY_CURRENT_USER\Software\VB and VBA Program Settings\WebScroller\Settings

Then export it (using the menu “file-> export”) add it in a zip file (so that it is not blocked by our mail servers) and send it back to us.

If we are lucky we will be able to recreate the crash using this info. If not, we will have to create a special “debug” version and send it to you (this may take some days).

Thank you for your understanding and feedback on this.

Also, on a different matter, I checked your menu and stumbled across the following link:

subitem menu missing page

Which links to a missing page:

http://www.nlbnetwork.com/Hours-Of-Operation.html

(just wanted to let you know)

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
Kirk
Initial Email Subject: Error when attempting to export jpg/png/gif in Likno Web Button Maker
Support Case Month: October 2012

I am attempting to export a button graphic (jpg/png/gif) that I have created and continue to get the following error:

Error(LT:-14) while exporting file C:\\Users\\.....\\W.jpg

This error happens for each of the formats.  I have attempted to find information relating to this error on your site, to no avail.

I have just recently installed Windows 8 Pro as my OS and this is the first time I have attempted to export a graphic from LWBM so that may be the issue.  I don't have any problem saving the file in *.wbm format.

Thank you in advance for your assistance in resolving this issue,

Kirk

Reply From: Likno Customer Support

Dear Kirk,

Can you please confirm that you are trying to save in a folder where you have write privileges?

It is not uncommon for users in windows 7+ to mix-up the folders and try to write something into a different user where they do not have access rights.

For example the last user had an old user named “john”:

C:\Users\john\...

And the new user was “JohnD”:

C:\Users\JohnD\...

When trying to export in “john” from his new windows 7 system, it was not working because he was logged in as “JohnD”.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Kirk

Hi,

It never occurred to me that when I installed Windows 8, my user directory name was changed and, obviously, I didn’t double check the file name path in the export window.

Thank you for your quick response,

Kirk

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Knowledge Base support case for AllWebMenus, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Accordion Builder, Liknow Web Modal Windows Builder, Likno Web Button Maker, Likno Web Tooltips Builder.

The following issue is related to users that login to their PC with another user account than the one they used to login when working with Likno products. This is also the case when users upgrade their Windows to a newer version of Windows (for example, upgrading to Windows 8) and their user account name is not the same as it used to be.

Those affected users are trying to save, compile or export a project and it seems that the file does not get generated where it should be.

This happens when the application does not have access rights for the given folder where the output file should be written. In most cases this is because the user tries to write to a folder of a different user.

If you recently upgraded to Windows 7 or Windows 8, then it is very likely that you created a new user, but all the paths in our projects are still pointing to the old user.

For example, your old user name was “john” and your “Documents” folder was under:

C:\Users\john\Documents

So all the projects point to that folder. Now that you upgraded, the new user is “JohnD” and the “Documents” folder points to:

C:\Users\JohnD\Documents

This can cause two types of confusion:

1) You are logged into your PC as “JohnD” and you are trying to write into “john" documents, so you get an error that you are not able to write there or no file is written.

2) If you have full admin rights, you may be able to indeed write a file there, but you are still looking for it into your new “Documents” folder, so it still seems that it does not work.

In either case, you should double-check the paths where you are trying to write the new file.

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