Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Marilyn
Initial Email Subject: Menu scaling
Support Case Month: November 2012

I have searched and can not find an answer to why this problem is happening.

I just need to know if this is a bug or if it is even possible.  If it is possible I have no problem paying for support to get the answer.

I have a AWM in a WordPress site.  When I scale the browser window smaller the menu does not scale with it. 

I read on your blog that this is just how it works....but I find it hard to believe that you would think anyone would want to use a menu that wont scale with the site.  Especially now with all the ipad and smartphone out there.  If this is true...I just wasted money updating my software because I will just use the menu from wordpress.  I would look so unprofessional using this great looking menu that wont scale.

I am hoping you will tell me that it is possible...if so I will renew my support plan...if not....you have lost a long time user and I wish I wouldn't have wasted money I really don't have to throw away.

Thank you,

Marilyn

Related URL: http://www.work4media.com/shelbycarcare

Reply From: Likno Customer Support

Dear Marilyn,

When you say “scaling the browser” do you mean that you resize the browser window? If so, then what you are really after is a “responsive menu”.

This is a relatively new concept that was introduced based on the fact that most tablets have a smaller screen.

AllWebMenus does not currently support responsive menus, but we are already working on it and it is going to be the next big addition in less than 3 weeks. With this feature you will be able to design a number of different menus and have each one display depending on the browser size. Do you want me to add you in the notify list for when this feature is available?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Marilyn

YES!!!!  That is exactly what I am talking about!!!  I hope this happens in the next year since I just updated (wink). 

I think I have been using your software since 2007 maybe earlier and love it….keep up the great work!!

Please put me on that list!!!!

Happy Thanksgiving,

Marilyn