Knowledge Base support case for Likno Web Modal Windows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Pamela
Initial Email Subject: Lines showing within modal window (Google Chrome only)
Support Case Month: August 2012

Please go to  http://www.designsaroundyou.com/  and please do the following:

(1) Click on Privacy and Terms & Condition (at the bottom).

(2) Use the scroll bar to scroll to the bottom of the modal window and then scroll back up.

After doing this step 2, there are lines appearing within the modal window. This only happens in Google Chrome. Can you fix this?

Thank you.

Reply From: Likno Customer Support

Hello,

I just did what you said in Chrome but did not notice any lines, I see it perfectly OK:

Modal Window with scrollbar

Can you send me a screenshot of what you see in Chrome?

I have this Chrome version:

Google Chrome version

Then… wait! I managed to do this by updating my Chrome to version 21. I do see this:

Modal window with line problem

So, it seems that Chrome changed something that causes this problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pamela

Thanks for your reply. I look forward to your reply next week. Thank you again for checking into this problem.

Reply From: Likno Customer Support

Dear Pamela,

I performed several tests, and this is not a standard behavior. It seems that each time I scroll up and down, depending on the speed with which I do this I get different lines or no lines at all.

This is definitely a “refresh” bug of Chrome and I am afraid that we cannot do anything about it, as it affects all scrolled iframes and not only our Modal Window.

We will submit a bug report to Google regarding this issue, but I cannot guarantee on when they will fix this.

Thank you for your understanding.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Pamela

Thank you very much.