Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Steven
Initial Email Subject: Problem with accordion
Support Case Month: May 2012

Here’s the link.  Open the page in Internet Explorer.  Click on “Show All/Hide All,” and when the panes open up, try to click on the links.  The Yahoo Web Player won’t open and play the clip.  If you close all the panes and then open the panes individually, the audio clips will play.

http://www.themorningskoop.com/radiotest.htm

Steven

Reply From: Likno Customer Support

Dear Steven,

After a long investigation of your site and the problem, I am afraid that I do not know what the problem is.

It seems however that the bug is within the Yahoo webplayer code. We do not have anything in our code that cause this, and we do not have any different code for IE (the exact same code runs for all browsers). I am guessing that Yahoo webplayer does use different code for IE and different for other browsers, and it seems that the IE code has the problem.

Did you try to contact them or ask in one of their forums?

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Victor
Initial Email Subject: Menu does not show active page
Support Case Month: May 2012

I have successfully built a menu for www.Jtfone.co.uk and it is working fine except that it does not highlight the current page with the colours specified.

I am not able to link the pages after compiling since I am using a CMS hosted on the website.

How do I make the current page show the specified colour?

Reply From: Likno Customer Support

Hello Victor ,

You can use the automatic highlight feature, which will highlight the current item using the “click” (or “mouseover”) colors:

automatic highlight menu feature

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Victor

Okay now, thanks

Regards,

Victor

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Sami
Initial Email Subject: re compiling
Support Case Month: October 2012

I found everything else from my last email. There is a problem I have with the re-compiling to my website. It doesn't show up every time I re-compile. I have deleted all the awm files. menu.js, awm data, and the rest.

Please advise

Sami

Reply From: Likno Customer Support

Dear Sami,

When you recompile, you just need to upload the “menu.js” and “awmdata” folder. The “awm” file is the project file that you need in order to change the menu, but it is not used online.

Keep in mind that in order to see the changes, after you upload the files you should delete your browser’s cache files and refresh the page.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Web Scroller Builder, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Web Scroller does not show up in Firefox
Support Case Month: October 2012

I am adding a Web Scroller to my business's web site, http://www.sews.com/ . Right now the scroller is not on the main web site, but I've uploaded a version of the front page with it at http://www.sews.com/testindex.shtml . The scroller works very well in Internet Explorer 8, but in Firefox 2 it refuses to show up. The page number buttons and the left/right arrows are the only parts of the scroller that display in Firefox. I use a UL/LI structure to populate my scroller. This computer does not have any other browsers. I have not tested more recent versions of Firefox or Internet Explorer or any version of Chrome or Safari.

I tried many things. I removed a Facebook link button with broken code and replaced it with a simple HTML image link. I tried removing the table code around the scroller. I tried populating it with DIVs instead of UL/LI. Finally, I clicked on Error Console in Firefox and it told me "scrollit_r2l is not defined", so I removed the code  onLoad="timerONE=window.setTimeout('scrollit_r2l(100)',500);" from the <body> tag. It still did not work, so I put it back in. Internet Explorer's script debugger says there's an object expected in line 1 character 1. How can I get the scroller to work in Firefox 2? Thank you for your help.

Related URL: http://www.sews.com/testindex.shtml

Reply From: Likno Customer Support

Hello,

Are you sure you are looking at Firefox 2? I am asking because this is an extremely old version of Firefox (which is now on version 16!) and no one is using it any more.

If you are indeed using Firefox 2, then I guess it is possible that some things do not work as Firefox was still pretty buggy back then… In all recent versions of Firefox however, I did not see any problems.

To be frank, I do not know if we even can find Firefox 2 anywhere anymore in order to test it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Anthony
Initial Email Subject: I need some help again if possible
Support Case Month: March 2012

Hello again.

I have an old website  which I need some help with. I am in the process of making it iPhone friendly and in the process have made it Android unfriendly.

The YouTube video on the 'home' page is set to be transparent. This causes the menu to show up on top of the video. It works everywhere except on my Android (DroidX). And my client happens to have the same phone that I do.

So... my question is how can I get the menu to show up above the YouTube video on Androids also?

Sincerely,
Anthony

Reply From: Likno Customer Support

Dear Anthony,

This is a known bug of the Android platform, or rather the Flash plugin for Android.

Unfortunately there is nothing that we can do to work around this, as the flash will ignore everything else and stay on top.

We have contacted both Google and Adobe regarding this issue but have yet to receive an answer. Hopefully they will correct this soon, but until then you may have to just avoid having things at the same space as flash objects.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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