Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: I have upgraded, recompiled and FTPd the file, still not visible in IE
Support Case Month: May 2013

Hello, I had a working drop-down menu running for years on my site: {URL REMOVED}. But week before last it disappeared.

Today I renewed my subscription and updated my installation of Likno, recompiled the file and FTPd to the server. Cleared my browser cache but still can't see the menu in IE 10. Any help you can provide would be appreciated.

Thank you

Reply From: Likno Customer Support

Hello,

It seems that although you compiled your menu with the latest version and you indeed uploaded the “menu.js”, you neglected to upload the “awmdata” folder which has all the library files:

image

Please upload this too in order to fix the problem.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: updating menu to Windows 7
Support Case Month: April 2013

I have a new computer using Windows 7 (64-bit) and have discovered that the menus I have designed using AllWebMenus PRO v. 3.1 are not functioning any more.I am not an experienced webmaster at all and would like to "reactivate" my menus in the simplest possible way so that they can work properly on the latest Windows versions.I am willing to upgrade my AllWebMenus PRO version but the key issue for me is the simplicity in getting the menus recompiled so they can work with new Windows.
Thanks and best regards

Reply From: Likno Customer Support

Hello,

If you have the old menu projects, it should be a fairly easy procedure.

You need to login to your Likno User Area account, upgrade to the latest AllWebMenus version, compile your menus with this and upload the new files.

Please let me know if you find any difficulties.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: IE10 compatibility mode switched on
Support Case Month: March 2013

The menus (dutch, english or german) show only in IE10 with compatibility mode switched  on !! Not without.

Any solution??

Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

AllWebMenus version

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time.

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view or manage menu licence

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Also, you are using a lot of "browser-specific offsets" in your project, which are not really needed.

browser-specific offsets

Thanks!

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Thanks for your answer.

I did what you suggested, I updated/upgraded the AllWebMenus and re-compiled/re-uploaded the menu files.

It is now Version 908.

Still the same problem in IE10

Reply From: Likno Customer Support

Hello, did you clear your cache? (hit CTRL-F5)

Because I do see the menu in IE10 now.

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: User

Forgot to clear the cache ! Solved the problem.

Thanks for your support

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Jeff
Initial Email Subject: Menus aren't visible
Support Case Month: March 2013

Bought a new computer with Win 8 I can't see the menu when I go to the webpage however I see it with laptop with Win 7 and other desktop with Vista Allwebmenus v4.2 build 664 is installed.

Reply From: Likno Customer Support

Hello Jeff,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

view and manage menu licenses

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

get menu activation code

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Jeff

Do I need to rebuild or simply compile with the new software?

Reply From: Likno Customer Support

You just need to open your existing projects, compile them with the new version and upload the new compiled files (“menu.js” and “awmdata” folder).

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.


Initial Email From:
Ron
Initial Email Subject: Menu Question
Support Case Month: March 2013

Hello,
I saw your offer in Giveaway of the day.  Is there a way to use one of your products to create a menu that I can make one edit and all web pages will be updated to the change?  So I don't have to edit the menu file on all 15 pages.
Thanks
Ron

Reply From: Likno Customer Support

Dear Ron,

Yes. If you use AllWebMenus, every time you make a change you will need to:

1) open your menu project in AllWebMenus and make your changes

2) hit the “Compile” button

3) upload the compiled files online

This will automatically update all the linked pages.

(Note that you need to Link to your pages once, only the first time that you add the menu.)

Best Regards,
Aris Filkostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

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