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Knowledge Base support case for AllWebMenus Pro, abstracted and stripped of all user’s private info.

Initial Email From: Pamela
Initial Email Subject: All Web Menus Transfer & Pending Upgrade 
Support Case Month: April 2014

I was planning on upgrading my all web menus but wanted to transfer my current program to a new computer first.

The instructions I read said to upgrade to the latest version I am entitled to, get a new id and a new activation code. I downloaded the program, it's now on the new computer but none of my existing programs carried over. What do I do to get my current projects carried over.

Please let me know.

Pamela

Reply From: Likno Customer Support

Hello Pamela,

You only need to copy them from your old PC and transfer them to the new one. Then, you can open the .awm files in your AllWebMenus.

Please, let me know if I can be of further help.Watch movie online The Transporter Refueled (2015)

Thank you.

Kind Regards,

Aggelos Tsakonas 
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus,  abstracted and stripped of all user’s private info.

Initial Email From: Michael
Initial Email Subject: Unclear on upgrade to current
Support Case Month: May 2013

Just double checking on this as (to me at least) it's a bit unclear as to the upgrade to the current version of AllWebMenus.

So is it the case that purchasing the 12 month support upgrade for $29.95 will upgrade/update me to the most current version of AWM? And will allow me to continue to receive any additional updates for the next 12 months?

Thx.

Michael

Reply From: Likno Customer Support

Dear Michael,

This is correct. By extending the Update Plan, you will be able to get the latest AllWebMenus version and any version we release within the next year. 

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Brian
Initial Email Subject: AllWebMenu does not work with iPad, iPhone or iOS device
Support Case Month: June 2012

I have several clients that are concerned that their menus systems do not show on their iPads. Likno has been my favorite for years because of cross platform ability. What do I need todo?? My version is 5.3 build 854.

Cheers from Texas,

Brian

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Reply From: Likno Customer Support

Dear Brian,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in June 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: User
Initial Email Subject: Menu use with the Iphone/ipad
Support Case Month: July 2012

Is there any special coding to allow the menus to be seen with the ipad and iphones

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Reply From: Likno Customer Support

Hello,

It appears that the menu on your website was compiled with an *old* version of AllWebMenus (see “release history” here: http://www.likno.com/whatsnew.html ).

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. IE9 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Bob
Initial Email Subject: Safari doesn't show my menu
Support Case Month: July 2012

I'm using version 5.2 - build #820. My client is trying to review their new website using Safari and the menus do not appear. It's just a blank space. What do I need to do to correct this.

Thanks,

Bob

Reply From: Likno Customer Support

Dear Bob,

You need to update/upgrade your AllWebMenus and re-compile/re-upload your menu files, as the *old* compiled menu cannot support the latest browsers and standards. Some browser versions did not even exist by that time (e.g. Safari 5 was officially released in March 2011).

How?

- Login to your Likno User Area at http://www.likno.com/userarea

- Click the "View/Manage Licenses and Plans":

- See there if your Update Plan has expired or not.

            If "expired" then click the "Renew" link and renew your Update Plan.

- Download the current Version (Build) ( http://www.likno.com/download.html ) and install it.

- In your Likno User Area, click the "Get Activation Code" link and get a new Activation Code for this updated installation:

- Open your old project file (.awm) in AllWebMenus, re-compile it and then upload the new menu files (along with the "awmdata" folder) to your website.

Note that you may need to delete your browser’s Temporary Internet Files (or cache files) before refreshing the page in order to see the menu.

Thanks!

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter