Knowledge Base support case for AllWebMenus, Likno Drop Down Menu Trees, Likno Web Scroller Builder, Likno Web Modal Windows Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, Likno Web Accordion Builder, Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: Can't see the compile file
Support Case Month: November 2012


My computer was « reinstalled » with Windows 7 Professionnal 2 weeks ago and since then, I have problems with Likno.  When I compile a source file, Likno says the file exists and ask me if I want to replace it.  Perfect.  I say yes and that’s it.  But when I go on the directory with the windows file explorer, I can’t see that file????  Just to make sure the file is there, I clock on the windows button (Start Button down left of the bottom menu bar) and I enter the name of the file in the search field and I can find the file.

Any idea of what append?


Reply From: Likno Customer Support


Please double-check your “Root folder” settings. We have seen several cases in the past where after a “re-installation” or “upgrade” the customer now had a different username in the PC. The result is that the menu project was still writing under the Documents of the old user and the customer was looking under his new Documents folder.

If this is also the case with you, the solution is to update the Root Folder path.

Best Regards,
Likno Customer Support
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