Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Dave
Initial Email Subject: Virus
Support Case Month: July 2012

Support

Why does my AV programs keep saying the AllWebMenus.dll is infected ??

or that it’s a trojan

Please reply asap

Regards
Dave

Reply From: Likno Customer Support

Hello Dave,

This is really strange, can you please send us the following info?

1. Your AllWebMenus Build that you have, send us a screenshot of this area:

about AllWebMenus

 

2. The Antiviruses you are using and detect this as a virus (Norton?)

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Dave

Aris

Here is the image

This came from TrojanKiller - http://trojan-killer.net/

Malware Bytes did not show that asa trojan or virus
Thanks

Dave

Reply From: Likno Customer Support

Dear Dave,

We tested our application again with several of the most popular antivirus applications and I can verify that it is 100% clean.

My guess is that TrojanKiller produced this false-positive because it failed to go past the anti-crack protection that we use on this specific file (as it is responsible for the Activation).

I guess you can add it to TrojanKiller’s “white-list” so that you do not get this error.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Dave

Aris

Thank you for the response

Dave