Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Jan
Initial Email Subject: Firefox - Unexpanded menu on top of Google ads
Support Case Month: May 2012

I have a wide skyscraper Google ad that should show below a left side AllWebMenus menu. (Still in design/testing stage. Only the testing folder above has the menu in various stages of implementation. No images in that folder.) The menu is vertical, sliding, automatically highlights the current URL entry, and is set to push/pull content.

In Firefox, when the menu does not show a submenu, the menu overlaps the Google ad. Chrome and IE9 handle this as expected. Firefox does it right when there is a submenu.

Attempted solution failed: I set a specific position for the div containing the ad that should put the ad below the menu's initial height. The ad shows up that far below the menu instead of that far below the top of the window. <sigh>

What can I do to make Firefox show the ad down below the menu in its initial state?

Related URL: http://www.jegsworks.com/testing/index.html

Reply From: Likno Customer Support

It seems that the positioning image is not visible in the page you sent. If you add a “display: block;” it seems to work fine:

<img id="topleft" alt="" border="0" height="1"
src="
Library/graphics/entry/32clear.gif" width="175" style="display: block;">

Please double-check the rest of your page to see if you have something different than in the page where this works. Specifically look for css differences.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Jan

When the doctype is missing, Firefox shows the Google ads below the menu. When there is a doctype, the menu overlaps the ad in Firefox. I had no idea that some of my pages had lost their doctype statements!

I added the suggested display:block to the positioning image and (once I remembered to save all the saved pages!), Firefox is behaving nicely again.

Thanks! I would NEVER have come up with that solution.

Jan

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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Template 024
Support Case Month: August 2012

I am trying to build a menu using Template 24.....The template has 6 menu options...I only need 5...If I delete one of the options then the edges of the menu no longer line up...how do I adjust for this?

Reply From: Likno Customer Support

I am not sure what you mean by "6 options". I assume that you mean the 6 Main Menu items. Indeed this template is a very special one and requires 6 menu items on the Main Menu, otherwise the graphics cannot match. This is not a problem with the submenus, because the lines are vertical, not diagonal, so the graphics always match up regardless of the design. I am afraid that for this particular template you need to find a 6th item to add in the Main Menu.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Terry
Initial Email Subject: Confused about product offer
Support Case Month: July 2012

Hi,

I'm finally getting around to upgrading my AllWebMenus Pro, but I'm confused about what's actually contained in the product.  From the purchase/upgrade page, it looks like floating / sliding / drop-down menus, etc., are all optional and an additional cost beyond the basic product.

Does this mean that the program doesn't have the ability to create any of these types of menus without purchasing the add-ons?  I tried to find a specific list of what's included in the base program, but couldn't figure it out.

Thanks for any help with this...

Terry

Reply From: Likno Customer Support

Dear Terry,

Actually there are only two paid Add-ins currently, the “Advanced Floating Menu” Add-in and the “Sliding Menu” Add-in.

All the basic menus (horizontal & vertical) are included in the basic package without any extra cost. You only need to pay extra (to purchase the Add-in) if you want to create a Sliding Menu, or an Advanced Floating Menu (note that “Constant Floating Menus” are also included in the basic package for free).

If you want to see in more detail what the specific Add-ins offer you, have a look at their pages:

http://www.likno.com/addins/floating-menu.php

http://www.likno.com/addins/sliding-menu.php

Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Terry

Thanks for the quick reply and explanation, Kostas, appreciate it...
Terry

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Knowledge Base support case for Likno Web Modal WIndows Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Christophe
Initial Email Subject: web modal window > modal window jumps slightly to the right on pages with vertical scroll
Support Case Month: August 2012

Hello,

After updating to the new version (build #250), when opening a modal window on a page with the browser vertical scrollbar (on a scrolling page), the modal window 'jumps' slightly to the right as the vertical scrollbar now  disappears to leave place to the overlay.
This only happens when an effect is selected in the style editor (for example, slide down). If 'shows instantly' is selected, there is no movement to the right.
PS: The previous version didn't show this behavior as the vertical scrollbar wasn't covered (the overlay only applied to the page itself, not the browser vertical scrollbar).

Thanks.

Reply From: Likno Customer Support

Hello,

We just uploaded a new version (build 250.3) which fixes the modal “jumping” issue when closing with an effect. In your email you refer to the problem appearing when opening the modal, but I only saw this when closing it, so I assume that this is what you meant.

Please let me know if the problem remains with the new build.

http://www.likno.com/jquery-modal-windows/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Christophe

Hello,
Thanks for that. Unfortunately, it is still showing the same behavior with this version (tested with recent versions of Firefox and IE). Basically, with the web browser scrolling bar on the right (on a long page), when opening the modal window, the scrollbar disappears so it jumps slightly to the right when opening to compensate. And when closing the modal window, its jumps to the left as the scrollbar returns. But when using shows instantly/disappears instantly (no effect), the problem disappears.
I have posted a short video here if that can help:
http://www.aquariophilie-pratique.net/video/wmb.wmv

Thank you very much,
Christophe

Reply From: Likno Customer Support

Hello again,

I viewed your video, and I see exactly what I see in my own pc, so I guess I misunderstood your email before.

The page itself, does “jump” as the scroller is removed and added back. The modal window does not “jump” at all, as it appears only after the scrollbar is removed and it disappears before the scrollbar is added again.

The same thing is visible irrespectively of the effect you use (instant, fade, slide or glide).

This feature was recently added at the request of a user. Do you consider this to be a problem? If so, we can add an option for it, so that you are both happy.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Christophe

Hi,
Yes, an option would be really great as I have a long page of screenshots opening case studies windows on one of my sites and I feel that the page 'jump' maybe annoying for the users when repeated...
I was just wondering why this only happens when an effect (any effect) is selected but not happening at all when no effect is selected? And what is the advantage of it might be?
Many thanks for the great support.
Kind Regards,
Christophe

Reply From: Likno Customer Support

Dear Christophe,

I do not understand… You keep saying that you do not see the “jump” when there is no effect, but there is no difference in the behavior! The scrollbar is removed in both cases, and the page “jumps” in both cases. With or without an effect. Do you see something different? Can you make another video to display this?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Christophe

Hi,
Sorry, my mistake... you are absolutely right, the behavior is exactly the same. It just doesn't seem to 'jump' because the delay when displaying the effect is no there anymore - the opening of the window is instant so one doesn't have the time to see the page jump.
Kind Regards,
Christophe

Reply From: Likno Customer Support

Dear Christophe,

We have just released a new version of Modal Windows (build 250.4) which no longer removes the scrollbars by default. Instead there is a new Project Property group named “Under the Hood” within which you can find an option to remove the scrollbars if this is the desired behavior.

Please download the new version and let us know if everything is ok.

http://www.likno.com/jquery-modal-windows/download.php

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Christophe

Hi,
Thank you again for the great support, the new version works very well.
Would be very happy to leave a positive review or testimonial.
Kind Regards,
Christophe

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Knowledge Base support case for Likno Web Accordion Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Mike
Initial Email Subject: Scroll bars on accordion
Support Case Month: September 2012

Hi,

I have fixed images I would like to display without the vertical and horizontal scroll bars that are 600x480. No matter what I try I cannot get the scroll bars to disappear. What am I missing in the settings?

Thanks,

Mike

Reply From: Likno Customer Support

Dear Mike,

If you get scrollbars this is most likely because your images do not fit in the accordion (check paddings etc.).

If you want to force-hide the scrollbars, you should be able to do so by adding “overflow: hidden;” in the Body CSS:

body css overflow hidden

If this does not work, please export and send me your project so that I can have a look at it.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Thanks Kostas for the help.

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