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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Rick
Initial Email Subject: IE 9 - Problems
Support Case Month: March 2012

Hello,

I have a website that has had several of your menus on it since 2008. I just updated to v5.3 build 888 the new version today.  Updated the files to update the javascript, uploaded them to the server and still cannot see the menu’s in IE 9. Any suggestions?

Thanks
Rick

Reply From: Likno Customer Support

Dear Rick,

I cannot be sure unless I see the actual page with the problem (so sending a URL would help).

My first guess however (if you indeed uploaded everything correctly) would be that you fixed the problem but the browser is still viewing old files. Please make sure that you deleted the “Temporary Internet Files” to make sure that you see what is online.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Rick

Thank you for the help, the url is

http://www.childrenssquare.org/

again, in IE 9 on a Vista or Windows 7 machine  you cannot see the menu’s should be one on the top and one on the left.

Thanks again
Rick

Reply From: Likno Customer Support

Indeed this is the case as we told you:

It seems that although you compiled your menu with the latest version of AllWebMenus, you forgot to upload the new library files (“awmdata” folder).

Please upload these too in order to fix the problem, and make sure that you upload them each time you compile (especially when compiling with a newer version).

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Justin
Initial Email Subject: menu.js not updating
Support Case Month: October 2012

Hello there. I have verified that the menu path is correct, but when I compile, the menu.js does not get updated. Also, when I go to link my pages to the menu, none of my html pages are visible to link to? I just updated our license last night and downloaded the latest version this morning.

Related URL: http://bankshotbasketball.net

Reply From: Likno Customer Support

Hello,

This sounds very weird! Did you try deleting (or moving) the existing “menu.js” to see if a new file is created when you compile?

Regarding the Linking, please make sure that you have selected the correct file extension in the Link Dialog.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Justin

Thank you very much for the quick reply, Kostas. I have checked the dialogue box and it is selected html files.

I uninstalled the program and I am currently reinstalling it. I will delete the menu.js file to see if another one is generated. I did save it as bankshot.js and that file isn’t showing up either.

Justin

Reply From: Justin

Hi Kostas,

Here is a few screenshots.

1) I manually navigated to the directory that the bankshot.awm file is located.

2) I opened the menu. I compiled it to both menu.js and created a new one bankshot.js

3) The menu.js file is still dated 9/5 and the new bankshot.js isn’t visible.

Justin

Reply From: Likno Customer Support

Dear Justin,

Is it possible that AllWebMenus does not have write permissions on your PC from some reason?

Did you try “Run as administrator”? does this change anything?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

This is something I was planning to check for… it seems that you are running AllWebMenus as a different user.

If you run AllWebMenus as a different user or if you run it as admin, it is possible that you see a different copy of your files, especially if you are running Vista (but also possible in win7).

For example you may see that you are writing something directly into “C:\” but you are actually writing it into “C:\User\<theuser>\WOW(x86)\something…”.

This “feature” is one of the bad “security” designs Microsoft did with UAC in Windows Vista. Anyway, we can resolve all these in our live support much faster, so let’s do this.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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After you have installed your AllWebMenus Pro application, you need to activate it in order to get the full functionality; otherwise it will be in trial mode!

To activate AllWebMenus Pro you need to get an Activation Code based on the Installation ID of your application. To get an Activation Code, you have to log in to your Likno User Area account and click on the related link of the AllWebMenus section (see the image below):

Then you will be directed to a page where you will have to choose your license and enter the Installation ID so as to get the Activation Code. Please make sure that you have chosen the correct license, namely the license whose the Installation ID you are using (see the image below). If  you try to get an Activation Code for a license different from the installed one you will get an error message which will inform you that your installation is not valid and you will not be able to activate your application.

To get your Installation ID and enter it in the input field (see image above), you have to go to "Help -> Enter Activation Code" menu of your AllWebMenus application.

This is where you will also paste the Activation Code (that you got from the online page) and click the Activate button (see image below):

Well done! This successfully activates your AllWebMenus installation.

Note: You must have "full" admin rights to be able to activate your application. Such rights are not required for working with AllWebMenus, they are needed only for the activation process. So, if a Windows popup appears you need to allow AllWebMenus to make changes (this gives "full" admin rights).

Hey everybody!

We are happy to inform you that we have released the latest version of AllWebMenus Pro, version 5.1 Build #784!

What's New:

- Fixed an issue in which, when a submenu appeared and an Unfold effect was used, then some scrollbars appeared in IE8 in Vista only.

- Fixed an issue where the opacity didn't work at all in Firefox 3.5.

- Fixed an issue where the Sticky Submenus option didn't work properly with sliding submenus.

To download the latest version, please visit:

http://www.likno.com/download.html