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Knowledge Base support case for AllWebMenus, Likno Drop-Down Menu Trees, Likno Web Accordion Builder, Likno Web Modal Windows Builder, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.

Initial Email From: Brian
Initial Email Subject: This web page has been blocked by BitDefender Antivirus
Support Case Month: October 2012

Hi, I have been a user for many years (and have also had Bit Defender for many years) and have never run into this issue when trying to download the latest version.

Is there a virus issue with the latest version? If you are sure there is not how can I download it?

BitDefender 2011

This web page has been blocked by BitDefender Antivirus Real-time Protection!

The web page blocked by BitDefender included objects that were either infected or likely to be infected with a virus. Your system has NOT been infected.

Reply From: Likno Customer Support

Hello,

This is definitely a false-positive as we always double-check our products with multiple antivirus products and we also submit them online to some of the most known companies (such as Symantec), so I can assure you that our files are clean. It has happened in the past however (although rarely) that an antivirus (especially free ones) has produced an alert on their heuristics scan. Note that this is not when the antivirus claims it found a virus, but when it claims that the file is “suspicious” and *may* have a virus. This is usually due to the anti-crack software we use to stop software piracy, as it is sometimes hard even for the antivirus to scan through our code.

In any case, I again assure you that our files are 100% safe. You can also check the latest online scan in virus total here:

https://www.virustotal.com/file
/e51f833947ca6106b30466feb78f1b09eee28c81ed2abd50de72f01e1d0d3650/analysis/1349250522/

The solution in this case is to either add the installer into your antivirus “white-list”, or to temporarily disable your antivirus during the AllWebMenus installation.

Let me know if you run into any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Likno Customer Support

Dear Brian,

I just downloaded BitDefender 2013 in order to test it and see what the problem is. I found that only when clicking on the first mirror download I get this message (everything else works fine):

If this is also what you get, then you can simply go around it by selecting the “take me there anyway” link. You can also click on the “+” button (top-left) in order to do a detailed search which shows that the page is indeed trusted!  (I really do not understand why they block our page then…)

Anyway, this is mostly to let you know that we are looking into this issue with more detail and are still trying to contact BitDefender (but they do not respond) regarding their bug.

We will let you know as soon as we have a definite answer from them.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Brian

Thank you for following up on this.
I was able to download through the bottom mirror site.
Keep up the great work and support!
Brian

Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.

Support Case Month: March 2012
Initial Email Subject: change text colors and  background color tooltip

Initial Email From: Buddy

Reply From: Likno Customer Support

The AllWebMenus Web Tooltips Addin allows you to use stylish, feature-rich html tooltips (created with our jQuery-based Likno Web Tooltips Builder) on your javascript menus.

You can add these tooltips to menu items of your choice and replace the standard browser's tooltip on them:

Through the rich interface of "Likno Web Tooltips Builder" you can:

• Create cross-browser jQuery tooltips to display micro-information when visitors mouse over on page elements of your choice (menu items for example) or even on page load!
• Use simple text, HTML code, images, videos or whole pages as the content of your tooltips, in static or dynamic form ("ajax tooltips").
• Create any type of jQuery tooltip, such as: html tooltip, ajax tooltip, balloon tooltip, javascript tooltip, css tooltip, dhtml tooltip, bubble tooltip, html image tooltip, etc.
• ...and more! View all features of Likno Web Tooltips Builder.

The AllWebMenus Add-in offers an easy integration between your menu and tooltips produced with that software, by enabling the <Tooltip Style> property on Items.

Provided that you compiled, uploaded and linked your tooltip project to your web page, you just need to edit the AllWebMenus <Tooltip Style> property with the name specified in Likno Web Tooltips Builder for your project:

(in Likno Web Tooltips Builder)

Hey everybody!

We wanted to inform you of the release of our newest application, Likno Web Tooltips Builder!

Likno Web Tooltips Builder is a user-friendly interface (GUI) to the popular jQuery open source library, that allows you to create stylish, feature-rich html tooltips for your web pages, with minimal effort and coding.

Check out some examples:

The produced jQuery tooltips are fully cross-browser, i.e. they work alike in all browsers supporting DHTML and Javascript (like Firefox, Internet Explorer, Google Chrome, Opera, Mozilla, Konqueror, Safari and more).

Check out our new product at:

http://www.likno.com/jquery-tooltips/index.php

Download and test Likno Web Tooltips Builder:

http://www.likno.com/jquery-tooltips/download.php