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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Stuart
Initial Email Subject: Update program
Support Case Month: September 2012

I am trying to update my AllTheWebMenus 5 PRO, but for the first time ever Trend Micro is stopping and deleting the downloaded program before it can install. Is there anyway that the update could have been hacked and corrupted? Or is it a case of Trend being to cautious? Should I just close Trend until installed. This has never been a problem before.

Thanks, Stuart

Reply From: Likno Customer Support

Dear Stuart,

If you downloaded the update from our site, then this is definitely a false-positive.

We test our installers with several antivirus applications before uploading them to our servers and we even submit them to some antivirus companies (such as Symantec) for further validation.

Although this is pretty rare, we did have cases in the past were some antivirus products mistakenly produced an alert for our products, usually due to the anti-crack protection that we use and they confuse with malicious code.

You can also see the scan of our latest update with VirusTotal which scans with the most popular antivirus engines:

https://www.virustotal.com/file/03f16982d13560cc1b2f349017998db3a5d221ff8c4ccd77807db45b56b6e560
/analysis/

The solution for this is to add AllWebMenus to the white-list of Trend Micro, or temporarily disable it during the AllWebMenus installation.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Reply From: Stuart

Thanks

I disabled Trend to install it.  I think it is something in the new Trend 2013 version.
Anyway, it is now installed.

Thanks
Stuart

Reply From: Likno Customer Support

Dear Stuart,

Thank you for your feedback. We will contact “Trend Micro” to see if this can be corrected on their side by adding a rule in their database.

Let me know if you run into any more problems.

Regards,
Kostas
Likno Customer Support
www.likno.com
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.

Initial Email From: Dave
Initial Email Subject: Virus
Support Case Month: July 2012

Support

Why does my AV programs keep saying the AllWebMenus.dll is infected ??

or that it’s a trojan

Please reply asap

Regards
Dave

Reply From: Likno Customer Support

Hello Dave,

This is really strange, can you please send us the following info?

1. Your AllWebMenus Build that you have, send us a screenshot of this area:

 

2. The Antiviruses you are using and detect this as a virus (Norton?)

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Dave

Aris

Here is the image

This came from TrojanKiller - http://trojan-killer.net/

Malware Bytes did not show that asa trojan or virus
Thanks

Dave

Reply From: Likno Customer Support

Dear Dave,

We tested our application again with several of the most popular antivirus applications and I can verify that it is 100% clean.

My guess is that TrojanKiller produced this false-positive because it failed to go past the anti-crack protection that we use on this specific file (as it is responsible for the Activation).

I guess you can add it to TrojanKiller’s “white-list” so that you do not get this error.

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
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Reply From: Dave

Aris

Thank you for the response

Dave