Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
Pam
Initial Email Subject: MENUS ON INDEX PAGE DON'T SHOW UP ANYMORE
Support Case Month: March 2013

Hi,

I hope you can help.  Yesterday my menu on the index/home page of our website stopped being visible.  it is visible on all other pages.  This is using Internet Explorer  with various Windows Versions. 
I have been told you can see it using Firefox and Chrome and with Windows 8 and Internet IE 10.
Are you aware of any updates that Windows did in the last few days that would have affected your menus? 
I have reuploaded and replace the files, but if you look at the code, the files are fine and in my design software it is fine. 
I'm stumped and don't know what to do.  Can you check it out for me.

Thanks,
Pam

Reply From: Likno Customer Support

Dear Pam,

I did some tests and I was finally able to see the problem in IE7 in XP (but only there – all other versions of IE worked fine).

I noticed three things that may cause this issue:

1) You have two menus linked into this page, one of which is not used at all (its files do not exist online). Please remove the unused code as it can be causing issues:

remove unused menu code

2) The Linking Code is within other page elements and at the bottom of the page. It is best to always have the Linking Code at the top of the page, exactly after the <body> tag.

3) Your menu is compiled with an older version. Recompiling with a newer version may also fix the problem. Make sure that you upload both the “menu.js” and the “awmdata” folder.

Best Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Pam

THANK YOU, THANK YOU, THANK YOU!

I got rid of the duplicate menu entry and that fixed the problem. 

Strange that it wasn't a problem before this week, as I didn't change anything, but there were a number of windows updates, so perhaps that affected the page in the root directory.

Pam

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Knowledge Base support case for Likno Web Button Maker,  abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: Web button maker does not launch after install
Support Case Month: February 2013

I just purchased Likno Web Button Maker.
Windows server 2003 (.net framework 3.5) 32 bits
Installation is OK.
But the application does not launch.
Computer Management > Event Viewer > Applications > Error :
"Faulting application Likno Web button maker version 2.0.0.162, faulting module msvcr71.dll version 7.10.30.52.4 faulting address 0x00002777
Before writing this message i tried many things :
1) I got many copies of msvcr71.dll on my system (in photoshop install directory, in ms-office installed dir etc...). Replacing the original msvcr71.dll in the system32 folder by any of those copies of msvcr71.dll gives the same error.
2) Putting also msvcr71.dll in "program files\likno web button maker" and in "program files\likno web button maker\res" does not solve the problem.
3) I even tried to register msvcr71.dll manually but it does not seems to be registrable since i get the error "msvcr71.dll was lodaed but the dllserverregister entry point was not found..."

Well, i'll be pleased if you could tell me how to solve that problem.
Thanks

Reply From: Likno Customer Support

Hello,

This is the Microsoft C++ runtime library. I suggest that you try re-installing it from here:

http://archive.msdn.microsoft.com/KB932298/Release/ProjectReleases.aspx?ReleaseId=762

Let me know if this worked.

Another thing you may want to try is to try installing Button Maker by using “run as admin” on the installer.

Best Regards, 
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for Likno Drop Down Menu Trees, abstracted and stripped of all user’s private info.


Initial Email From:
Neil
Initial Email Subject: move app to new machine
Support Case Month: January 2013

I am retiring our 6 year old web development machine and moving to a new Windows 8 64 bit machine. I do not have record of the application activation code. Please tell me how to accomplish this transition with your applicaton Likno Drop-Down Menus.
Thank you in advance.
Neil

Reply From: Likno Customer Support

Hello Neil,

Just get  a new Activation Code, see how:

To get a new/updated Activation Code, manage your Account/Licenses (Upgrade/Extend), download the latest version, change your Profile (login/email address/name/password), etc. please login to your Likno User Area account.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, Likno Web Tabs Builder, Likno Web Scroller Builder, Likno Web Accordion Builder, Likno Web Tooltips Builder, Likno Web Modal Windows Builder, Likno Web Button Maker, abstracted and stripped of all user’s private info.


Initial Email From:
Raul
Initial Email Subject: Question about Mac installation
Support Case Month: July 2012

my question is if sometime you will make your apps for mac os in a native way inter using a virtual windows?

thanks

Reply From: Likno Customer Support

Hello Raul,

Thank you for your email.

Unfortunately the installation file is available only for Windows.

However, our MAC customers use third-party software for emulation, without any problems reported so far.

Here are all your options to run Windows applications on an Intel-powered Mac:

http://www.macwindows.com/winintelmac.html#2a

Best Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From:
User
Initial Email Subject: mac version
Support Case Month: July 2012

Hi,

I have used allwebmenus for some time (I see my update expired in May). However, I have recently purchased a Mac, and would like to continue to use your menu for my dreamweaver site.  Can you tell me what my best option is?

Thanks

Reply From: Likno Customer Support

Hello,

Thank you for your email.

Unfortunately the installation file is available only for Windows.

However, our MAC customers use third-party software for emulation, without any problems reported so far.

Here are all your options to run Windows applications on an Intel-powered Mac:

http://www.macwindows.com/winintelmac.html#2a

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: User

Thanks

I don't want to have to buy another program just to run a menu though.

Reply From: Likno Customer Support

The VirtualBox application is a free open-source application that does the work just fine.

You can get it here:

https://www.virtualbox.org/wiki/Downloads

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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