Knowledge Base support case for Likno Web Button Maker, abstracted and stripped of all user’s private info.

Initial Email From:
Initial Email Subject: Error when attempting to export jpg/png/gif in Likno Web Button Maker
Support Case Month: October 2012

I am attempting to export a button graphic (jpg/png/gif) that I have created and continue to get the following error:

Error(LT:-14) while exporting file C:\\Users\\.....\\W.jpg

This error happens for each of the formats.  I have attempted to find information relating to this error on your site, to no avail.

I have just recently installed Windows 8 Pro as my OS and this is the first time I have attempted to export a graphic from LWBM so that may be the issue.  I don't have any problem saving the file in *.wbm format.

Thank you in advance for your assistance in resolving this issue,


Reply From: Likno Customer Support

Dear Kirk,

Can you please confirm that you are trying to save in a folder where you have write privileges?

It is not uncommon for users in windows 7+ to mix-up the folders and try to write something into a different user where they do not have access rights.

For example the last user had an old user named “john”:


And the new user was “JohnD”:


When trying to export in “john” from his new windows 7 system, it was not working because he was logged in as “JohnD”.

Likno Customer Support
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Reply From: Kirk


It never occurred to me that when I installed Windows 8, my user directory name was changed and, obviously, I didn’t double check the file name path in the export window.

Thank you for your quick response,


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Knowledge Base support case for AllWebMenus, Likno Web Scroller Builder, Likno Web Tabs Builder, Likno Web Accordion Builder, Liknow Web Modal Windows Builder, Likno Web Button Maker, Likno Web Tooltips Builder.

The following issue is related to users that login to their PC with another user account than the one they used to login when working with Likno products. This is also the case when users upgrade their Windows to a newer version of Windows (for example, upgrading to Windows 8) and their user account name is not the same as it used to be.

Those affected users are trying to save, compile or export a project and it seems that the file does not get generated where it should be.

This happens when the application does not have access rights for the given folder where the output file should be written. In most cases this is because the user tries to write to a folder of a different user.

If you recently upgraded to Windows 7 or Windows 8, then it is very likely that you created a new user, but all the paths in our projects are still pointing to the old user.

For example, your old user name was “john” and your “Documents” folder was under:


So all the projects point to that folder. Now that you upgraded, the new user is “JohnD” and the “Documents” folder points to:


This can cause two types of confusion:

1) You are logged into your PC as “JohnD” and you are trying to write into “john" documents, so you get an error that you are not able to write there or no file is written.

2) If you have full admin rights, you may be able to indeed write a file there, but you are still looking for it into your new “Documents” folder, so it still seems that it does not work.

In either case, you should double-check the paths where you are trying to write the new file.

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