Knowledge Base support case for Likno WebTooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From:
Al
Initial Email Subject: Tool tip works in IE9, but not Firefox 12.0 or Chrome
Support Case Month: June 2012

Tool tip is on code line 153.
Hovering over the image causes the tip to show only in IE.
Works fine on IE9, but will not work with Firefox 12.0 or Chrome...on THIS page.  Tested on another page of the same site and it DID work with Chrome (did not test with IE or FireFox.
Related URL: http://www.photocutouts.com/index.htm

Reply From: Likno Customer Support

Hello,
I checked your site and noticed that you have a tooltip project attached with three tooltips, but I only found a reference for one of them (Tooltip_1) in your page.
In my tests, this tooltip did not show up in any browser! I was not able to find the cause of this problem by looking at your compiled files. Can you please export and send me the Tooltip Project so that I can have a look?

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Al

Hi Kostas,  That's really weird it won't work for you, but works for me on some browsers.
Attached is my file.
Tool tip #1 (NEW! image - code line 153 on http://www.photocutouts.com/index.htm works on some browsers
Tool tip #2 (PayPal logo - code line 131) on http://www.photocutouts.com/acrylic-cutouts.htm was a test and I don't recall if I expect it to work at this time but it did work at one point - don't recall which browsers.
Tool tip #3 (Red Order Help Button - code line 166) works fine on http://www.photocutouts.com/acrylic-cutouts.htm
Thanks for your help!
Al

Reply From: Likno Customer Support

Dear Al,
I was able to find the problem. It seems that you have set your tooltips to appear relative to a specific page element (NOT the trigger element) and that this element does not exist in your page:
tooltip relative to element
Please return this again to either “its Trigger Element” or “the Mouse” in order to fix the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Al

I thought you were on to it, Kostas, but I made the change, compiled, uploaded, and refreshed browsers, but it still only works in IE9...on the index.htm page.
firefox versionchrome version
Newest file attached.
Al

Reply From: Likno Customer Support

Dear Al,
Are you sure? I just tested your page (acrylic-cutouts.htm) and I see the tooltip in the red button working for all browsers!
Did you make sure that you deleted your browser’s cache files? Maybe you are still viewing the old files.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Al

Hi Kostas,
I downloaded and installed the latest modal and tool tip updates
I opened tool tips and compiled the project
I uploaded the likno-scripts folder
I cleared all history from Chrome, Firefox, and IE9
Tool tip #1 works only in IE9
Tool tip #3 has always worked without fail in all 3 browsers
Attached is the latest export.
Thanks!
Al

Reply From: Likno Customer Support

Dear Al,
Did you recompile your Modal project too? I specifically asked you to download both because they could be interfering with each other.
If not, please try this now and let me know.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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Reply From: Al

After compiling the modal project everything started working.  However, I am now trying to add a tool tip to http://www.photocutouts.com/acrylic-popouts.htm (The red order help button)
but it will not open for me.  I have probably done something wrong, but I sure can't find it.  It fails in Chrome and IE9, didn't try in Firefox.
Attached is the latest export file.
Thanks!
Al

Reply From: Likno Customer Support

Dear Al,

I checked your page, and it seems that you forgot to add the Linking Code!

Please link the tooltip project to the page and see if this corrects the problem.

Regards,
Kostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
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