Knowledge Base support case for Likno Web Tooltips Builder, abstracted and stripped of all user’s private info.


Initial Email From: Ray
Initial Email Subject:  Web Tooltips Builder - tooltips do not display
Support Case Month: September 2013

I've just installed the Tooltips Builder and created a simple test page which can be addressed from the URL above.

My aim is to add a series of tooltips to a page that will be opened when the user clicks on a help icon adjacent to the relevant field.  I've followed the procedure as illustrated on http://www.likno.com/blog/html-tooltips-website-integration-4/1288/

The tooltips do not appear at all when I click on any of the elements on the page using IE 9 64-bit.

Reply From: Likno Customer Support

Hello Ray,

You need to correct your DOCTYPE declaration to your page.

Please use <!DOCTYPE html> as the first line of code in your page instead of
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

This should solve your problem.

Thank you!

Kind Regards, 
Aggelos Tsakonas
www.likno.com
Powerful javascript menus (CSS menus/drop-down menus/sliding menus), web trees, buttons, tabs, modals, tooltips, accordions, scrollers, designs for your websites!

Reply From: Ray

Thank you Aggelos, that did fix the problem.

Regards,
Ray

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