Knowledge Base support case for AllWebMenus, abstracted and stripped of all user’s private info.


Initial Email From: Bob
Initial Email Subject: AllWeMenus Update 898 -- Update Plan Error
Support Case Month: October 2012

I downloaded and installed the latest update (build #898) to AllWebMenus today. I executed the program, and was told that the program was not activated and my update plan expired August 23, 2012.  Two issues 
1) the previous release was activated – why was the activation dropped when I installed the new release?,  and
2) I verified that my update plan does not really expire until August 23, 2013 – so why does the new update think it expired in 2012?

I’m working on a new website the weekend and need to activate it as soon as possible. Please fix ASAP.

Thanks,

Bob

Reply From: Likno Customer Support

Hello Bob,

I see that you renewed your Update Plan on 28 June 2012, because your Update Plan was due to expire on August 23, 2012. This is why your *renewed* Update Plan now expired on August 23, 2013, instead of 2012.

But in order for this change to take effect into the AllWebMenus installation you should have also taken a new Activation Code from your Likno User Area account and enter it inside the application.

Did you get a new Activation Code *after* you renewed your Update? I believe not and this is why you are still seeing messages related to the old status of your installed license.

So, please just get a new Activation Code, enter it in AllWebMenus and everything will be OK and working.

Thank you.

Regards,
Aris Filokostas
Likno Customer Support
www.likno.com
Create any type of javascript menu (CSS menu, drop-down menu, sliding menu), button, html tree, modal window, tooltip, accordion, tab, scroller, jQuery slider or design for your websites!
Like us on Facebook – Follow us on Twitter

Reply From: Bob

Thanks, that worked. I’m still confused because normally I do not have to reactivate after an update – I only recall one time and then your update page said that I needed to reactivate. No problem, if I encounter that same situation again I’ll just reactivate.

Bob

Tags: , , , , , , , , , , , , , ,